Are you CQC compliant? HR training for GP Practice Managers

Practice Manager

We’re often asked what it takes to be CQC compliant with regard HR and employment. This worries a lot of Practice Managers yet the reality is that having good HR practices and evidence that you follow your policies and procedures will usually see you through.

There are myths about employment law which lead some practices to instigate a tick box approach to managing staff which can actually result in poor recruitment decisions and an inability to deal with performance and ill health or absence issues.

Taking a positive approach to employee engagement, which will bring about improved performance and attendance, is the key to good people management and will help you become CQC compliant.

Become CQC compliant with HR Essentials for GP Practice Managers

We’re excited to be delivering a new training programme in partnership with the West Sussex Practice Managers’ Association and Innovations in Primary Care (IPC) which will help you manage your people with effective HR systems so you can get on with the business of running your Practice.

The programme covers the essential HR topics for businesses such as yours. The first session takes you on a whistle-stop tour of HR ‘must haves’ – followed by five practical workshops on key themes.


  • A ‘must have’ guide to HR policy and practice
  • Recruiting, interviewing and ‘on-boarding’
  • Managing absence and staff sickness
  • Successful employee engagement
  • Performance management
  • Employment law essentials

Our half-day workshops are highly interactive with ample opportunity for questions and discussion on the situations you face at work.

1   A ‘must have’ guide to HR policy and practice – 7 September 2016

This workshop can be booked via Liz Coulthard, WSPMA ( 

This introductory workshop will show you what you need to have in place and why. We cover the statutory requirements, specifics for health and primary care providers and how to ensure you measure up to CQC inspections from an HR perspective. We also look at what makes it all ‘work’, how to get buy in from your employees and, ultimately, be a great place to work.

We look at:

  • the legal framework
  • employee rights and employer obligations
  • contracts and policies
  • specifics for primary care employers
  • recruitment and induction
  • statutory and mandatory training
  • performance management
  • staff engagement
  • keeping up to date and ‘on message’

We’ll take time to check out some myths and legends too:

  • What are you doing that you don’t need to do?
  • What should you be doing that you’re not?
  • What causes you the biggest HR headaches?

2   Recruiting, interviewing and ‘on-boarding’ – 19 October 2016

GP practices are unique places to work and require unique people to work in them. Hiring the right people for your business is a crucial decision that can have far-reaching consequences – especially if you get it wrong. Keeping them can be equally tricky.

Our workshop will look at the basic building blocks for attracting the right people to work for you; ensuring your recruitment process complies with the law and is CQC compliant; and equipping you with the skills for successful interviews to ensure you only select the best people.

We look at:

  • the law in relation to recruitment and selection
  • important interview questions and techniques
  • making offers and pre-employment checks
  • what to do when a new person starts – induction and probation

3   Managing absence and staff sickness – 30 November 2016

With frequent changes in legislation and case law, managing ill-health and sickness absence is becoming increasingly complicated, however, with an understanding of the relevant law and what you can actually do (as opposed to what you can’t), you can improve staff attendance and well-being.

This workshop helps you develop your skills and implement practical solutions to assist in reducing absence, dealing with staff sickness and related performance issues in the workplace.

We look at:

  • the law in relation to absence and performance
  • dealing with disability related absence
  • the difference between short term and long term absence
  • how to create a healthy workplace

4   Successful employee engagement – 4 January 2017

Employee engagement is vital to the success of your Practice. Engaged employees will be more satisfied, committed and productive in their work. This workshop looks at the key components of employee engagement, how to put them in place and ensure they become part of ‘the way we do things around here’. You will go away with a plan of action!

We look at:

  • how to create a environment where your employees can flourish
  • identify your people factors – behaviours, attitudes and values
  • how to motivate employees and create good employment relations
  • how to deal with the issues that promote engagement
  • over and under-motivated employees

5   Performance management – 15 February 2017

Managing performance is a continuous process which involves making sure that the performance of employees contributes to the goals of their teams and the business. Despite popular belief, under performance can be tackled and resolved rather quickly when a structured, proactive approach is taken.

We look at:

  • How to introduce a performance management system and get it to work
  • How to provide structured, collaborative and productive support to boost performance
  • What under performance is and what it isn’t
  • Your role and responsibility for addressing poor performance
  • How to prepare for and successfully undertake a ‘tough talk’ with the under performer
  • How and why to implement a performance improvement plan which the under performer owns

6   Employment law essentials – 29 March 2017

New employment legislation is introduced and updated several times a year. Case law, by that we mean, decisions in tribunals that affect what you can and can’t do, can also surface at any time, so it can be difficult for you to keep on top of what you need to know.

This workshop provides an indispensable foundation in employment law and its practical application in your workplace. It will cover crucial employment law updates, including new legislation and government reforms – and look ahead at developments on the horizon.

Key topics will include:

  • Overview to UK employment law
  • EU Referendum – implications of this decision on UK employment law
  • Recruitment essentials
  • Unfair dismissal
  • Discrimination law

We look at handling problems in relation to:

  • Disciplinaries, performance management, absence and capability procedures
  • Variation of contractual terms
  • TUPE
  • and answer your questions on the issues you’re facing

Contact us to ensure you are CQC compliant AND to find out more about the training workshops OR BOOK DIRECT VIA THE IPC WEBSITE