Artificial Intelligence and the Future of HR

It’s no secret that implementing the most up-to-date technologies is a great way to stay competitive in the world of HR. So, it should be no surprise that Artificial Intelligence technology is now being used to revolutionise HR processes, saving time and money and even helping to put the human element back into human resources.

Join us in this article to discover how AI can support your business, streamline recruitment, and prevent workplace biases while promoting diversity.

artificial intelligence

What is Artificial intelligence?

“Artificial intelligence utilises computers and machines to mimic the problem-solving and decision-making capabilities of the human mind” – IBM.

AI in business support

Replacing repetitive admin tasks

An overarching theme of the importance of using Artificial Intelligence in your business’s day-to-day running is reducing the time spent on menial, repetitive tasks. Streamlining administrative tasks will free your employees to focus on innovation and meaningful activities that drive your business forward.

Enabling your workforce to immerse themselves in creative solutions and complex problem-solving will encourage productivity and increase value for your employees.

Learning and development

AI can be used to provide personalised learning experiences for each of your employees, which is almost impossible to achieve for companies with more than a handful of employees.

The software can analyse learning methods and provide a curriculum suitable for each staff member’s learning needs. It can also ensure learning and development is symbiotic with workflow providing helpful reminders when new learning opportunities are available, or modules are due to be completed. AI can also identify gaps in knowledge and suggest appropriate learning materials.

Providing accurate business insights

Data is the name of the game when it comes to AI, and every business depends upon accurate data collation and its analysis. In the past, data analysts have been used to doing this, but now Artificial Intelligence technology can be implemented by every business to:

  • Create reports
  • Predict key business metrics to optimise performance
  • Identify trends
  • Analyse pattern changes
  • Predict future needs


A streamlined onboarding process is imperative for a smooth transition into a new role. AI software can allocate all necessary training based on the data collated on each new employee. Chatbots can also be utilised to provide quick communication if the new employee has questions regarding their role providing a straightforward and knowledgeable welcome for new recruits.

Artificial Intelligence in recruitment

AI is increasingly being utilised in the recruitment process. Filling new roles can be a lengthy and expensive process; the use of AI software is drastically improving this.

Identifying suitable candidates

Sifting through hundreds of CVs looking for your ideal candidate can take up a lot of time and waste valuable hours that could be better invested elsewhere. AI software is changing the face of recruitment by quickly identifying suitable candidates through assessing relevant data.

It can conduct speedy assessments, decide if candidates have the right skills, and even identify soft skills. AI will provide the most suitable recruits and improve retention by identifying the right candidates in a fraction of the time.

Reducing recruitment costs/time

The Society for Human Resources reports that, on average, the cost of recruitment is £3832 per hire! These estimates do not include ‘soft’ costs such as time and productivity lost due to lengthy recruitment processes; this is a heavy burden, especially if the recruitment process needs to be repeated when the successful candidate does not accept the role.

Taking away the margin of error by utilising AI systems can ensure recruitment processes are minimised, saving precious time and finances.

Eliminating biases

Reducing human error by introducing AI systems during the CV selection and interview process minimises unconscious bias during the recruitment process. It is critical to safeguard your hiring process and ensure a diverse workforce; AI can help with this.

Unconscious bias may lead us to lean towards candidates with a specific educational background or who portray similar traits to ourselves, which can lead to a lack of inclusion and diversity within your company. Relying solely on data means that unconscious bias can be eliminated from the hiring process.

Improving communication

A communication breakdown can hamper the recruitment process, even causing the loss of top talent if they receive a better offer whilst you are navigating confusing interview schedules, replying to candidates, and letting others know they were unsuccessful.

AI can offer chatbots, language processing tools and automated responses, maintaining communication throughout the process and ensuring engagement remains with candidates.

Introducing automated artificial intelligence systems can help free up the portion of your workforce dedicated to repetitive admin tasks and focus on delivering the human element of human resources!

Utilising AI as a tool within your business will support relationship building, connect employees and improve upon the talent within your workforce.